We answer when you call, and schedule an appointment for System Design Specialists to meet with you.

You will get a call from the specialist 2 days before the day of the appointment.

The day that we are on the way, the System Design Specialist will call again, about 30 minutes prior to arrival.

We will talk to you about the issues you are experiencing, and document any examples you are able to show (cracks, doors not working etc.)

We will conduct a thorough inspection of your crawlspace, including the structural framing and subfloor, and identify anything that needs attention.

We will prepare a detailed drawing and demonstrate to you what we found, and how we can help fix the issues you previously pointed out, and how to stop more in the future.

We will provide a repair plan at your home, that day, with how much it will cost and how long it will take. We will even get you on the production calendar before we leave!

We will then conduct a handoff with our install crew, on the Monday of the week your project is set to begin. This is where we cover special instructions and ensure all expectations are the same.

You will get a call to confirm your project 48 hours ahead of the scheduled start date, and again 30 minutes prior to arrival the day of.

The crew leader will introduce himself and his crew, walk through the work with you and ensure all of your questions are answered, and they will begin.

At the end, the crew leader will walk you through the project, show you before and after pictures, address any concerns and collect final payment.

We will call within 48 hours to check in, we love hearing how happy our customers are walking on solid floors with cleaner air!